EVU CX - The highly scalable CRM system for utility companies
taking

EVU CX - The highly scalable CRM system for supply
Ternnehmen

Electricity, gas and non-commodity products in one offer

EVU CX is a modular CRM system specifically designed for the needs of energy supply companies
was developed. The system offers a full range of features that help companies improve their customer relationships, their sales
and to optimize marketing activities and digitize their business processes.

The key features of EVU CX are

EVU CX offers a range of benefits that can help energy companies compete and improve their customer relationships.
01

Master data management

offers comprehensive management of business partners, contacts, measurement & market location, meter contracts and much more.

02

Offer management

enables you to flexibly create and calculate offers with network charges so that you can benefit from a time-saving, practical and simple offer process.

03

customer service

offers a variety of features to support customer service, such as Ki automations, ticket management, omnichannels, and
Knowledgebase.

04

marketing automation

offers a wide range of marketing automation features, including effective campaign management, customer segmentation, lead generation, and social media marketing.

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01
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The key features of EVU CX are

EVU CX offers a range of benefits that help utilities compete and improve their customer relationships.
01

Master data management

offers comprehensive management of business partners, contacts, measurement & market location, meter contracts and much more.

02

Offer management

enables you to flexibly create and calculate offers with network charges so that you can benefit from a time-saving, practical and simple offer process.

03

customer service

offers a variety of features to support customer service, such as Ki automations, ticket management, omnichannels, and
Knowledgebase.

04

marketing automation

offers a wide range of marketing automation features, including effective campaign management, customer segmentation, lead generation, and social media marketing.

consulting services

Pragmatic CRM solutions for the energy sector — a well-thought-out combination of knowledge and innovation

The “BO4E” data model, which enables seamless integration with other energy management systems, serves as the basis for designing individual business processes.

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solution
The system has a wide range of proven and innovative features.
solution
The system has a wide range of proven and innovative features.

Digitalisierte Kundenbeziehungen

Customer Experience (CX), auch als Kundenerlebnis bezeichnet, beschreibt, wie Kunden eine Marke oder ein Unternehmen wahrnehmen. Es umfasst alle Erfahrungen, die sie an verschiedenen Berührungspunkten mit der Marke machen. Diese CX beginnt bereits, wenn Kunden erstmals auf das Unternehmen aufmerksam werden. Sie beurteilen die gesamte Customer Journey, die alle Touchpoints auf allen Kanälen umfasst.

Optimized sales and marketing activities
Optimized sales and
marketing activities
Digitalization of business processes
Digitalization of
business processes
Supported projects

A presentation of our outstanding and remarkable projects, highlighting our expertise and successful contributions in various sectors.

Find out more
Energy distributor

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

Corona vaccination app

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

SmartGrid evolution initiative

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

EnergiSync integration

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

Energy distributor
Corona vaccination app
SmartGrid evolution initiative
EnergiSync integration
CRM platform

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

Find out more

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

Find out more

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

Find out more

A demonstration application that simulates a COVID-19 vaccination platform and illustrates potential features and functions to help understand the user experience.

Find out more
conclusion

EVU CX is a comprehensive CRM solution that can help energy providers improve their customer relationships, optimize their sales and marketing activities, and digitize their business processes.

The system offers a range of features specifically designed to meet the needs of the energy market.

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BO4E standard
EVU CX supports the BO4E Joint Standard for business objects in the energy sector.
BO4E standard
EVU CX supports the BO4E Joint Standard for business objects in the energy sector.

Customer Service

service contract

Initial project with best practice cases

Sales

With the following features
Offer management for:

Commodity products (RLM/SLP)

Non-Commodity-Produkte

services

load profile analysis

360 degree view

Optimized business processes

Add-on with Ene't Connector

for network charges, address validation
and price adjustment (SLP)

marketing

service contract

Initial project with best practice cases

Base

Optimized data collection for 
Utilities sector (BDEW Market Communications & BO4E)

Base

Optimized data collection for the utility sector (BDEW Market Communications & BO4E)

sales

With the following features
Offer management for:

Commodity products (RLM/SLP)

No-commodity products

services

load profile analysis

360 degree view

Optimized business processes

Add-on with Ene't Connector
for network charges, address validation
and price adjustment (SLP)

customer service

Commodity products (RLM/SLP)

No-commodity products

marketing

service contract

Initial project with best practice cases

Unlock the potential of your customer relationships with EVU CX!

Dive into the future of the energy industry — start now and experience top performance and groundbreaking innovations.

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EVE Consulting and
EVE Consulting und Beteiligungsgesellschaft mbH

contact

Westend Village House 1a
Theodorstrasse 42-90
DE-22761 Hamburg

How to find us

info@eve-consulting.de
Telephone: +49 (40) 4600 362 0
Fax: +49 (40) 4600 362 29

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